MDNow Privacy Policy

1. Notice of Health Information Privacy Practices

The Healthcare Professionals who deliver Services through MDNowpractice within a group of independently owned professional practices collectively known as "Professionals". This section of our Privacy Policy (Section I, "Notice of Health Information Privacy Practices" or "Notice" ) describes how Professionals (and MDNow, when acting on behalf of Professionals) may use and disclose health information about you and how you can access this information. Please review it carefully.

How is patient privacy protected?

As the healthcare professionals providing online medical and clinical services through MDNow(the "Healthcare Professionals", "us", "we", "our"), we understand that information about you and your health is personal. Because of this, we strive to maintain the confidentiality of your health information. We continuously seek to safeguard that information through administrative, physical and technical means, and otherwise abide by applicable federal and state guidelines.

How do we use and disclose health information?

We use and disclose your health information for the normal business activities that the law sees as falling in the categories of treatment, payment and healthcare operations. Below we provide examples of those activities, although not every use or disclosure falling within each category is listed:

1. Treatment – We keep a record of the health information you provide us. This record may include your ROS, SOAP, diagnoses, medications, your response to medications, and information we learn about your medical condition through the online Services. We may disclose this information so that other doctors, nurses, and entities such as laboratories can meet your healthcare needs.
2. Payment – We document the services and supplies you receive when we are providing care to you so that you can pay us. We send you a confirmation receipt of the service rendered by the healthcare professionals.

What are the Healthcare Professional's Responsibilities?

We are required by law to:

1. Maintain the privacy of your health information.
2. Provide this Notice of our duties and privacy practices.
3. Abide by the terms of the Notice currently in effect.
4. Tell you if there has been a breach that compromises your health information.

We reserve the right to change our privacy practices, and make the new practices effective for all the information we maintain. Revised notices will be posted on the MDNowwebsite and mobile application.

Do you have any Federal Rights?

The law entitles you to:

1. Inspect and copy certain portions of your health information. We may deny your request under limited circumstances. You may request that we provide your health records to you in an electronic format.
2. Request amendment of your health information if you feel the health information is incorrect or incomplete. However, under certain circumstances we may deny your request.
3. Receive an accounting of certain disclosures of your health information made for the prior six (6) years, although this excludes disclosures for treatment, payment, and health care operations. (Fees may apply to this request).
4. Request that we restrict how we use or disclose your health information. However, we are not required to agree with your requests, unless you request that we restrict information provided to a payor, the disclosure would be for the payor's payment or healthcare operations, and you have paid for the health care services completely out of pocket.
5. Request that we communicate with you at a specific telephone number or address.
6. Obtain a paper copy of this notice even if you receive it electronically.

We may ask that you make some of these requests in writing.

What if I have a Complaint?

If you believe that your privacy has been violated, you may file a complaint with us or with the Secretary of Health and Human Services in Washington, D.C. We will not retaliate or penalize you for filing a complaint with the facility or the Secretary. To file a complaint with us or receive more information contact:

Email: compliance@mdnow.live

Address: 17024 Knapp St Northridge, CA 91325

To file a complaint with the Secretary of Health and Human Services write to 200 Independence Ave., S.E., Washington, D.C. 20201, call 1-800-537-7697, or file an online complaint at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf.

Who Will Follow This Notice?

This Notice describes the health care practices of:

1. Any Healthcare Professional authorized to access and/or enter information into your health record;
2. All departments and units of MDNowand the Healthcare Professionals through which online health services are provided; and
3. All affiliates and volunteers.
4. MDNow Site Privacy Policy

Introduction.

This Section of our Privacy Policy (Section II, "Site Privacy Policy") explains how we collect, use, and disclose information from and/or about you when you use the Site or the Services.

THE SITE WILL BE COLLECTING AND TRANSMITTING PERSONAL, MEDICAL AND HEALTH-RELATED INFORMATION ABOUT YOU AND SHARED BETWEEN THE HEALTHCARE PROFESSIONALS YOU BOOK AN APPOINTMENT WITH OR SEE ON DEMAND. BY USING THE SITE, YOU AGREE THAT WE CAN COLLECT AND USE YOUR PERSONAL AND OTHER INFORMATION AS DESCRIBED IN THIS SITE PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SITE.

Important Definitions.

When we use the term “Personal Information” in this Privacy Policy, we mean information about you that is personally identifiable to you, such as your contact information (e.g., name, address, email address, or telephone number), personally identifiable health or medical information (“Health Information”), and any other non-public information that is associated with such information. When we use the term “De-Identified Information”, we mean information that is neither used nor intended to be used to personally identify an individual. When we use the term “Cookies”, we mean the small pieces of information that a Site sends to your browser while you are viewing a website. Lastly, when we use the term “Pixel”, we mean the HTML code snippet that may be embedded in certain parts of the Site to collect information about the device that you use to access the Site and your use of the Site that may be shared with third parties in accordance with this Privacy Policy.

Children under age 18.

We do not knowingly allow individuals under the age 18 to create Accounts that allow access to our Site.

The Personal information we collect or maintain may include:

2. Your name, age, email address, username, password, and other registration information.
3. Health Information that you provide us, which may include information or records relating to your medical or health history, health status and laboratory testing results, diagnostic images, and other health related information.
4. Health information about you prepared or obtained by the Healthcare Professionals(s) who provide clinical services through the Site such as medical and therapy records, treatment and examination notes, and other health related information.
5. Billing information that you provide us, such as credit card information, or that we receive from a health plan, employer or other provider of healthcare benefits on your behalf.
6. Information about the computer or mobile device you are using, such as what Internet browser you use, the kind of computer or mobile device you use, and other information about how you use the Site.
7. Other information you input into the Site or related services.

We may use your Personal Information for the following purposes (subject to the restrictions relating to the use of Health Information described in Section I):

2. To provide you with the Services.
3. To improve healthcare quality through the performance of quality reviews and similar activities.
4. To create De-identified Information such as aggregate statistics relating to the use of the Services.
5. To notify you when Site updates are available.
6. To market and promote the Site and the Services to you.
7. To fulfill any other purpose for which you provide us Personal Information.
8. For the purposes described in Section I relating to the use of Health Information.
9. For any other purpose for which you give us authorization.

We may also disclose Personal Information that we collect or you provide (subject to the restrictions relating to the use of Health Information described in Section I):

2. To our subsidiaries and affiliates.
3. To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential.
4. As required by law, which can include providing information as required by a court order.
5. When we believe in good faith that disclosure is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud, or to respond to a government request.
6. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of MDNow's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information maintained by the Site is among the assets transferred.
7. For any other purpose disclosed by us when you provide the information.

Information We Collect via Technology.

As you use the Site or the Services, certain information may be passively collected by Cookies, navigational data like Uniform Resource Locators (URLs) and third party tracking services, including:

2. Site Activity Information. We may keep track of some of the actions you take on the Site, such as the content of searches you perform on the Site.
3. Access Device and Browser Information. When you access the Site from a computer or other device, we may collect anonymous information from that device, such as your Internet protocol address, browser type, connection speed and access times (collectively, "Anonymous Information").
4. Cookies. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies to make the Site and Services easier to use, to make our advertising better, and to protect both you and Doctor On Demand. You can instruct your browser, by changing its options, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. If you do not accept Cookies, however, you will not be able to stay logged in to the Site. We may also use Pixels to make the Site and Services easier to use and to make our advertising better by, for example, summarizing usage patterns. We presently do not honor "Do Not Track" requests across all parts of our Site.
5. Real-Time Location. Certain features of the Site use GPS technology to collect real-time information about the location of your device so that the Site can connect you to a Healthcare Professional who is licensed or authorized to provide Services in the state where you are located. When accessing Google Maps services on our Site, you are agreeing to Google's Terms of Service and Privacy Policy
6. Mobile Services. We may collect non-personal information from your mobile device or computer. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include how you use the application(s) and information about the type of device or computer you use. In addition, in the event our application(s) crashes on your mobile device we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our application(s).

De-Identified Information.

We may use De-Identified Information created by us without restriction.

Information You Share With Third Parties.

This Site Privacy Policy applies only to information we collect through the Site and in email, text and other electronic communications set through or in connection with the Site. This Site Privacy Policy DOES NOT apply to information collected by any third party. When you click on links on the Site you may leave our Site. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements.

Modification of Information.

Members will be able to update some of their information through the Site. Requests to modify any information may also be submitted to support@mdnow.live.

Limitations on Deletion of Information.

You may request deletion of your Personal Information by us, however, we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives and we may also retain Anonymous Information about your use of our services. Once we disclose some of your Personal Information to third parties, we may not be able to access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures. After we delete Personal Information, we may retain De-Identified Data and will continue to use De-Identified Data as permitted under this Site Privacy Policy.

Steps we take to keep your information secure.

We employ reasonable physical, electronic and managerial security methods to help protect against unauthorized access to Personal Information, such as encryption. But please be aware that no data transmission over the Internet or data storage facility can be guaranteed to be perfectly secure. As a result, while we try to protect your Personal Information, we cannot ensure or guarantee the security of any information you transmit to us.

Right to Non-Discrimination

MDNowwill not discriminate against you for exercising any of your privacy rights under law, or as set forth in this Site Privacy Policy.

Changes to the Site Privacy Policy.

We may change the Site Privacy Policy from time to time in the future. We will post any revised version of the Site Privacy Policy on this page. Continued use of our services following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. By using the Site, you are agreeing to our collection, use and disposal of Personal Information and other data as described in this Site Privacy Policy, both as it exists now and as it is changed from time to time.

All capitalized terms in the MDNowPrivacy Policy (Sections I and II) not defined herein shall have the meaning set forth in the MDNowTerms of Use.

If you have questions or concerns about our Privacy Practices, or would like to report a violation, please contact us by sending an email to compliance@mdnow.live.